How to make a complaint
Alongside Hope’s Complaints Policy applies to its activities, programs, services, directors, members, employees and agents.
Alongside Hope promotes accountable and transparent ways of working. It encourages its directors, members, employees, and agents to address concerns quickly and effectively so that they are resolved to the satisfaction of those concerned and do not progress to the level of a complaint. Any and every complaint will be dealt with promptly, seriously and systematically following the Alongside Hope procedure for complaints.
For the purpose of this policy, a Concern is an informal communication or question made to Alongside Hope regarding a person or some aspect of Alongside Hope’s work and may express a hopeful resolution of the issue. A Complaint is a personal expression of dissatisfaction about the service, action, or lack of action by Alongside Hope as an organization or a director, member, employee, or agent acting on behalf of Alongside Hope. Examples include but are not limited to:
- perceived failure to do something agreed upon
- failure to observe policy or procedures
- error made by a staff member/volunteer
- unfair or discourteous actions/statements by staff member/volunteer
To raise a concern or a complaint, please refer to our Complaints Policy and contact us. Complaints can be submitted by:
- E-mail: complaintsbox@alongsidehope.org
- Post: Attention, Executive Director
Alongside Hope,
80 Hayden Street, Toronto, ON
M4Y 3G2 - Phone: 1-866-308-7973 or (416) 924-9199, ext. 264 (Executive Director)
